Charter of Patient Rights & Responsibilities

At Pink City Eye Center, we believe that world-class ophthalmic care is built upon mutual trust, respect, transparency, and clinical excellence. We are dedicated to upholding the highest ethical standards in ophthalmic practice.

Your Rights as a Patient

• Right to Humane & Dignified Care: To receive compassionate, respectful ophthalmic care free from discrimination based on gender, religion, background, or social status.
• Right to Full Clinical Information: To receive clear, understandable information about your eye condition, diagnosis, expected progression, treatment alternatives, and surgical options.
• Right to Informed Consent: To receive complete counseling regarding the benefits, potential risks, and alternatives of any proposed surgery (such as MICS Cataract or LASIK) prior to signing informed consent.
• Right to Privacy & Medical Confidentiality: To have all medical examinations, diagnosis reports, and treatment records kept strictly confidential.
• Right to Cost Transparency: To be informed of consultation fees, diagnostic test costs, and surgical package estimates (including premium IOL options and cashless mediclaim procedures) before treatment.
• Right to a Second Opinion: To seek a second medical opinion from another qualified specialist without any hesitation or compromise in care.
• Right to Emergency Assistance: To receive immediate guidance and prompt referral during acute ocular emergencies.

Your Responsibilities as a Patient

• Accurate Medical History: To provide accurate and complete information regarding your past medical history, existing medications (such as blood thinners or diabetes treatment), allergies, and previous eye surgeries.
• Adherence to Post-Operative Instructions: To strictly follow post-operative eye drop schedules, hygiene precautions, and protective eye wear guidance after cataract or laser surgery.
• Attending Scheduled Follow-Ups: To attend scheduled follow-up visits on time to monitor surgical healing and visual recovery.
• Mutual Courtesy & Respect: To treat clinic staff, nursing professionals, and fellow patients with courtesy and respect within hospital and clinic premises.