Privacy Policy & Patient Data Protection

At Pink City Eye Center (Jaipur), accessible via https://www.drniteshbansal.com, we are committed to respecting and protecting the privacy, confidentiality, and security of all our patients, visitors, and website users. This Privacy Policy details the types of personal and health-related information we collect, how it is handled, and the measures we take to safeguard your privacy in compliance with Indian healthcare laws and the Digital Personal Data Protection Act (DPDP Act, 2023).

1. Information We Collect

When you interact with our website or book an OPD appointment, we may collect the following information:

• Personal Contact Information: Name, phone number, email address, and city of residence provided voluntarily through our appointment and inquiry forms.
• Clinical Query Details: Information regarding eye conditions, appointment preferences, or specific treatment inquiries (such as Cataract, LASIK, Contoura Vision, Cornea, or Glaucoma).
• Technical & Log Data: Non-personally identifiable technical details including your IP address, browser type, operating system, and pages visited, collected through standard server logs and analytical cookies.

2. How We Use Your Information

The information collected from you is used strictly for legitimate healthcare and communication purposes:

• To schedule, confirm, and manage OPD appointments at Santokba Durlabhji Memorial Hospital (SDMH) or Pink City Eye Center.
• To respond promptly to patient questions regarding surgical procedures, lens options, or treatment costs.
• To send important appointment reminders, pre-operative instructions, or follow-up notifications via phone or WhatsApp.
• To analyze website traffic and optimize the user experience, ensuring that accurate medical information is easily accessible.

3. Confidentiality of Medical Records

Patient-doctor confidentiality is paramount. Any medical history, diagnostic reports, or clinical discussions shared with Dr. Nitesh Bansal are treated as strictly confidential under the Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002. We do not sell, rent, trade, or share your personal contact information or health records with any third-party advertisers or marketing agencies.

4. Third-Party Integrations & Analytics

Our website may integrate reputable third-party services to enhance patient convenience, including Google Analytics (for anonymous visitor traffic analysis) and Practo (for verified appointment scheduling and reviews). These third-party services operate under their own privacy standards and security protocols.

5. Cookies Policy

Our website uses standard browser cookies to optimize site navigation, remember user preferences, and understand website performance. You can choose to disable cookies through your individual browser settings; however, doing so may affect certain interactive features of the website.

6. Patient Rights

You retain full control over your contact data. You have the right to request access to the information you have provided, update inaccurate contact details, or request the removal of your contact numbers from our non-essential communication lists at any time by contacting our clinic reception.

7. Contact & Grievance Redressal

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our administrative desk: